Effective Date: 24 June 2025
Website: https://virtualxpress.store

At VirtualXpress, we offer high-quality digital products like wallpapers and downloadable assets. As our products are digitally delivered and non-tangible, we follow a strict but fair no-refund and no-cancellation policy.

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1. Digital Nature of Products

All items sold on VirtualXpress are digital downloads. Once a purchase is completed and the file is accessed or downloaded, the order cannot be canceled or refunded, as the product is considered “delivered.”

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2. Cancellation Policy

• ❌ Orders cannot be canceled once the payment is successfully processed.
• ✔️ If you accidentally made a duplicate purchase or payment, please contact us immediately at support@virtualxpress.store — we will review and resolve it within 3–5 business days.

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3. Refund Eligibility

We may issue a refund only under these conditions:

• You were charged more than once for the same product
• The product file is missing, broken, or not accessible, and we are unable to fix the issue within 5 days
• You did not receive the download link after a successful payment

Note: Refunds are not provided for buyer’s remorse, change of mind, or compatibility issues with your personal device unless the file itself is proven faulty.

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4. How to Request a Refund

To request a refund (if applicable), please email:

📧 support@virtualxpress.store
Include:

• Your order ID
• The reason for your refund request
• A screenshot of the error (if applicable)

We will respond within 24–48 hours and process approved refunds within 5–7 working days, depending on your payment method.

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5. Policy Updates

VirtualXpress reserves the right to change this policy at any time. Changes will be updated on this page and effective immediately upon posting.